Cloodot - A Multi-channel team inbox for easy chats and reviews management
Number of people relying on the internet to discover and interact with businesses is at an all time high and increasing rapidly. Businesses, especially those present at multiple physical locations and on various online platforms are struggling to manage customer chats and reviews spread across various social media platforms, websites and review sites. Cloodot solves the problem by bringing all of such interactions to one easy to use unified inbox. With Cloodot, instead of wasting time and resources by jumping between different apps and inboxes, customer support teams can focus more on customers. Owners and managers get advanced analytical data to measure the business's and customer support team's performance across the internet.
Website : https://www.cloodot.com
Current Status: Early revenues
Business Model: B2B
Product Description
Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Instagram profiles, Websites, etc. in one easy to use inbox.
Work together as a team - Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. Multiple agents can collaborate and manage channels like WhatsApp, Google messages etc which is not possible using original native apps.
Life saver for customer relations agents - easy and efficient customer management using custom template replies, reminders, tags, tasks, notes etc.
Secure, tension free - provision for customer relations agents to manage chats and reviews on all modern channels without giving them direct access to original platforms.
Intelligence and accountability - Advanced analytics tools to give detailed insights into all your channels' and your employees' performance.
Trusted by leading brands like Indus group, Popular Kuttukaran Group, Ajmal Bismi Enterprises, myG, EVM group etc.
Focus on customers! Not on channels.
